december, 2021

07dec10:40 AMCase History Zone 2: Keeping Up with Evolving Customer Expectations in Your Product Portfolio10:40 AM

Event Details

Driving success in the current economy requires an understanding of market trends and how customers are evolving. Companies that adopt a culture of customer-centric innovation see greater adoption, customer engagement, and ultimately increased revenue.

Key Take-Aways:

  • Fresh perspectives on the fundamental difference between the customer and the buyer, including why customer-focused teams are critical to strong engagement and revenue success
  • Examples of the balance between customer needs and business outcomes
  • Framework for ways to process customer feedback at scale
  • Best practices for identifying and implementing customer expectations and ways to integrate them into your current business strategy

Rockstar Insights

Jonathan Rivers, Chief Technology Officer, Fortune Magazine

Speaker Link

Fab Facilitator

Jennifer Ives, Senior Vice President of Global Partnerships, 3Pillar Global

Speaker Link


(Tuesday) 10:40 AM